For US Orders Only:

Blvck Paris offers returns on most merchandise for U.S. customers within 14 days of the delivery date. 

If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange. 

Please note that there is a restocking fee of $15 that will be deducted from your order. 

To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached. Please don't forget every return must show complete picture of the conditions (brand new) and folded the clothes accordingly, and show clothing tag, barcode & ziplock bag intact.

Several types of goods are exempt from being returned. Perishable goods and personal care items i.e. soaps, other cosmetics and face masks cannot be returned. We also do not accept returns of products that are intimate, sanitary goods or hazardous materials i.e. condoms. We also do not accept returns or refund for digital products or e-gift cards.

To return your product, please fill the form here and someone from our support service will review and get back to you shortly with a return label if your claim is approved. For any other questions, feel free to contact our support at support@blvck.com and they will assist you with your return. Please always state the reason of your return in your email and your order number.

Once your return is prepared, you can drop it at your local post location. All returns are shipped back to our warehouse in Delaware. Please allow 1-2 weeks for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.

Once your return is delivered, please allow 7 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment.

What is Redo?
When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange or store credit for FREE.
If you decide not to buy Redo or if you prefer a full refund, you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.

What is Free Returns via Redo?
We now offer return protection for all orders called Redo, which you can purchase at checkout.
If you purchase Redo with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange or store credit for FREE.* Redo covers all items in the cart, you do not need to purchase Redo for each item.
If you choose not to buy Redo, or would like a full refund, you can still return, but you will have to cover the cost of the return shipping label.
Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, unwashed, and all tags attached.

What is package protection at checkout for US orders?

Shipping protection at checkout gives you confidence that you're covered in case your package is damaged in transit, stolen, or doesn't arrive.

International Returns

Blvck Paris accepts International returns. All fees are the responsibility of the customer.

To return your product, please fill the form here and someone from our support service will review and get back to you shortly with an unpaid return label if your claim is approved.

Domestic Exchanges (US only)

Blvck Paris offers exchanges only on different sizes on the original style(s) purchased. If you would like to purchase a new style, a new order must be placed. There is no return shipping or restocking fee for exchanges.

To initiate an exchange, please click here.

International Exchanges

Blvck Paris does not offer exchanges on International orders.

Questions?

If you have any questions or concerns, please contact us at support@blvck.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account,  

Missing Items

First, please check the package carefully.

In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.

Second, contact us

If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to support@blvck.com. We will follow-up with next steps as soon as possible.

You can tell us about your missing item within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship.

Lost Packages

We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. If you have any questions, please contact us at support@blvck.com and we will try our best to assist you with this matter. 

If your order is placed on a week day, our warehouse is really quick at packing your order up which means we can't make any changes or cancel it once you've placed it. This includes changing the delivery option, delivery address or payment method.

If your order is placed on a weekend or a bank holiday, you may be able to cancel your order and place a new one instead if informed within 24 hours of placing your order.