I had an excellent experience with my first order. I normally wear a large but when it arrived it was way too big. Their customer support was responsive and they made an exchange for a smaller size very easy. They even let me switch to the black version rather than the gray when they released the new color. I will order from them again.

That said, I didn’t care for the fit of the sweatshirt. It’s really cool but the pocket is bothersome. It bunches up and constantly feels like it needs to be straightened out against my stomach. It’s also really baggy. Maybe that’s the style now but I feel like a balloon wearing it. I’m excited to try their other items but the sweatshirt isn’t for me personally.